Thesis Research for Castrol

[pic] ISBE, PUNE THESIS TITLE STUDY OF SERVICE OPERATION AT CASTROL cycle per second district SUBMITTED TO ISBE IN PARTIAL fulfilment OF THE REQUIREMENT OF THE dirty money FOR THE DEGREE OF MASTER OF avocation ADMINISTRATION UNDER THE GUIDENCE OF PROF. SIMANTEE SEN SUBMITTED BY AALAP BARAI PGP/FW/10-12/ISBE-A, ISBE-A/PGP-FW/PUNE588/10-12 Abstract This thesis inwardness STUDY OF SERVICE OPERATION AT CASTROL BIKE ZONE The observe and Questionnaire is based on the research carried out for the Castrol ride regularize with the help of authorized dealer. There was vast data amass with the help of dealer. The questionnaire was prepared and given to Authorized good join of steering wheels serviced at Castrol bike zone and the abridgment and the feedback of the guest was interpreted after the data and remarks were collected from customers. . both the necessary datas were collected and get on survey was make to figure out wher e the automobile persistence is with after sales service and how will the engine lubricating substance oil mug CASTROL is been in service market of 2-wheeler. Objectives of the explore: The research objectives for the go steady undertaken can be outlined as follows: ? To examine the customer perception about the Castrol pedal Zone.

? To judge the delight level of bike owners of different brands at Castrol Bike Zone. ? The research tracks responses at following two layers ? mathematical product related parameters ? Service target related parameters ? To analyze the psycho graphic variables of the customers at Castro! l Bike Zone Scope of the study: It is aimed to study the satisfaction level of the customer at Castrol Bike Zone. The project is study the demographic, psychographic and satisfaction characteristics of the customers in servicing the bike. It includes the luxuriant study of customers snap on the various parameters that lead to identifying and disposition the perception of the customer in...If you want to get a large essay, order it on our website: BestEssayCheap.com

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